Return Policy

Unfortunately, without any exception we have no refund policy.

For this reason, we strongly recommend that before payment, our visitors:

1) Check this web version software before purchasing.
2) Read carefully all the informations within the "Download User's Guide" pdf document
3) Read our "Terms of Use"
4) Read our "Privacy Policy"
5) Click on the link on each product to take a look at how to use the file (EUROCODES Structural Design - Carlo Sigmund YouTube channel)
6) See carefully shared videos on youtube channel at:
http://www.youtube.com/channel/UCONjQiEc68ojOOzo4lOChiQ
7) Ask for further clarifications via email at:
info.soft.sigmund@tiscali.it
8) Read carefully the prices in euro next to each product
9) Do not allow children or other unauthorized family members or friends to access your credit cards or your account at the payment site to ensure that no one pays without your permission.
10) Do not unprotect files freely downloaded from our website or previously purchased.

By making a payment to our site, you acknowledge that you have read and agree to the above No Refund Policy.
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NOTE: Do not unprotect the spreadsheets. Forcing or removing the protection of the spreadsheet, the calculations at random times, will be inadequate and entire Database will be changed. You will be immediatly asked to allow sending an email to technical support (service.soft.sigmund@tiscali.it) to ascertain the cause. The software license agreement between you and Carlo Sigmund terminates automatically if you change or attempt to change the spreadsheet file. The automatic protection will be forced to erase all data in the database. Therefore, the file will be corrupt. To exit from Excel application, you will be asked to force the application by pressing the key combination "Ctrl + Alt + Del". In such cases the damage may be the result of careless handling by the User. Also in such case we have no refund policy.

Thank you.